If you’ve ever shopped for tools online, you’ve probably seen it.
A small line at the bottom of the page: “Manufacturer warranty applies.”
No explanation. No guidance. No real support.
You’re left chasing emails, calling suppliers, figuring out shipping, and hoping someone takes responsibility.
We don’t believe that’s how it should work.
When you buy from us, you’re not just getting a tool. You’re getting a team that steps in if something goes wrong.
Most products we sell include a manufacturer’s warranty against defects in materials and workmanship.
But what makes us different is this: We handle it with you. From start to finish.
We guide you through it, coordinate with the manufacturer, and keep you updated, so you can get back to work.
That’s the MPR Tools difference.
1. Submit a Warranty Support Request
Contact our team through support@mprtools.com or by calling 1-800-905-0410 with the following information
Associated order number
Product name
SKU or part number of the product
Defect issue
Images (if applicable).
2. We Review & Get Back to You
Our team personally reviews your request and sends you a clear next step, no jargon, no guesswork.
3. Manufacturer Authorization
Once we confirm the issue, we coordinate directly with the manufacturer for inspection and warranty approval.
4. Ship or Drop‑Off
We’ll send you shipping instructions and paperwork. In most cases:
You send the item to us or our warehouse
We take care of return shipping after repair or replacement
We’ll walk you through every step.
5. Track the Progress
We’ll keep you updated at each milestone, from “Claim Received” to “Replacement Shipped.”
No wondering “What’s happening?”
Warranty coverage depends on the specific manufacturer’s terms. We’ll help clarify what’s included for your product when you file your request.
To protect everyone and keep pricing fair, warranties generally do not cover:
Damage from misuse or improper setup
Normal wear and tear
Accidental drops, liquids, or impacts
Damage caused by unauthorized repairs
Our data shows that less than 1% of our customers ever need Warranty Support, and that’s the best proof of the quality of the products we sell.
But when it does happen, we want the experience to be:
Easy, Fast, Clear, and Fair.
This depends on the manufacturer's policies. PlWarranty coverage depends on the manufacturer's policy. Please refer to the manufacturer's website for specific terms.ease refer to the manufacturer's warranty terms for detailed information.
Contact MPR Tools via our contact form, email address, or phone number with the necessary information regarding the issue.
We will inform you of the reason, and you will have the option to request a paid repair service (if available).
Registration is not required, but it is recommended. You may refer to the manufacturer’s website.
You are responsible for shipping the item to us. MPR Tools will cover the cost of return shipping. Any additional fees from the manufacturer will be the customer’s responsibility.
The transferability of a warranty depends on the specific terms and conditions set by the manufacturer or the company providing the warranty. Please check the warranty terms provided by the specific company or product in question.
Typically, the process takes 7-10 business days but can extend up to a month.
MPR Tools currently does not offer extended warranties, but we are working on offering them in the future.
Please refer to the manufacturer's website for comprehensive warranty information.
You can reach us through: Email: support@mprtools.com Phone: 1-800-905-0410
