Shipping and Delivery

When will my order ship?

We ship orders within 1 to 2 business days. Orders purchased before 2:00 pm EST may be processed and shipped the same day. 

Orders placed on weekends and holidays will be processed on the next business day.

Will my order ship for free?

We provide free shipping for orders with a subtotal of $150 or more in Canada (excluding NWT, Yukon and Nunavut) and in the USA. This applies to orders shipped via Standard/Ground shipping.

How long will it take for my order to arrive?

Since we have different warehouses across Canada, estimated transit times vary depending on the delivery address and the warehouse location.

Canada (excluding NWT, Yukon and Nunavut) - 1 to 3 business days

NWT, Yukon and Nunavut Territories - 2 to 5 business days

USA - 2 to 5 business days

Can I track my package?

Yes! Once we ship your order, you will receive an email notification with the tracking number. Please allow until the end of the day for the tracking details to update on the carrier’s website.

Do you accept store pick-up?

Absolutely! You can choose to pick up your order at any of our warehouses. Click here for more information on how to pick up your order.

Do you ship internationally?

At this time, we only ship to Canada and the United States.

From where will my order ship?

We have several warehouses located across Canada:

  • Ontario (Mississauga) - L5T 2H6
  • Alberta (Edmonton) - T6P 1J7
  • Quebec (Saint-Laurent) - H4R 1R2
  • Quebec (Châteauguay) - J6J 4Z2
  • New Brunswick (Moncton) - E1E 2L1
What does “unfulfilled” status mean when I view my order on my account?

Unfulfilled status means your order is currently being processed for shipment. We will notify you via email with the tracking information as soon as we ship your order.

Why don’t I get free shipping on my order?

We offer free shipping on orders with a subtotal of over $150 shipped within Canada (excluding NWT, Yukon and Nunavut) and the United States. 

If you receive a partial discount for any single or multiple items resulting in your subtotal falling under $150, your order will no longer qualify for free shipping.

Will my order ship on a holiday?

We will be closed on most major Canadian holidays. Shipping will resume on the following business day.

Does the day my order ships count as a transit day?

No, transit time does not include the day the package was shipped.

Will all of my items arrive at the same time?

Because we have multiple warehouses, please note that your items may be dispatched from various locations. Therefore, we cannot guarantee that products will always ship together or arrive simultaneously.

Returns and Warranty

What is your return policy?

We gladly accept returns on orders for up to 30 days after receiving the order. You must return the item in the same condition you received it. All returns are subject to inspection by our warehouse team. Learn more about our return policy here.

What is your warranty policy?

Our products come with a full manufacturer warranty, and we are happy to facilitate any warranty claims you have. Feel free to contact us by email at support@mprtools.com or call 1-800-905-0410.

How do I make a return and/or exchange?

We made it simple for you! Learn more about our hassle-free return process here!

Where should I send my return?

We have warehouses across Canada. Please contact us for your return authorization number and the complete warehouse address.

Will you send me a return label?

If you receive a defective item, we will provide a prepaid return label and exchange it for a replacement item or a full refund.

However, you will be responsible for all original and return shipping expenses if the item is not defective.

How will I receive my refund?

We will issue the refund back to your original mode of payment.

Can I return my item(s) personally to your warehouse?

Absolutely! Feel free to return your order personally to our warehouse location. Contact us to receive your return authorization number and the complete warehouse address.

Do I have to pay for return shipping?

If you receive a defective item, we will provide a prepaid return label and exchange a faulty item for a replacement or a full refund.

However, you will be responsible for all original and return shipping expenses if the item is not defective.

Orders and Payments

What is your guarantee policy?

We want you to be happy with your experience with us. When you receive your order, please inspect it to confirm the product meets your satisfaction. If you are unsatisfied with your purchase within 30 days of receiving the product, you can ship it back to us for a refund or exchange.

What if I find the same item priced lower at a competitor?

We will price match a competitor, but we reserve the right to ensure that the competitor has the product in stock and that the advertised price includes all shipping, handling, or other "to-the-door" costs. Learn more about our price match guarantee here.

Can I cancel or edit my order?

Of course! You have the option to edit or cancel your order as long as it has yet to be shipped. Please reach out to us as soon as possible to ensure we have time to make the necessary changes. We will make every effort to cancel the order before it gets processed in our warehouse. 

How do I apply a discount code?

Once you’ve added your item(s) to your shopping cart, proceed to checkout and apply your code in the “Gift Card or Discount Code” box.

My order was cancelled; why do I see a charge?

If you paid via a credit card, your statement might reflect a pending authorization. Don’t worry; this is not a charge. It will likely fall off your account within 3 to 5 business days. Please feel free to contact your bank if you have any questions.

What forms of payment do you accept?

We accept payments through credit cards (Visa, Mastercard, American Express, JCB), Shop Pay, Google Pay, PayPal and Affirm.

We also have 30 Days Net payment option for qualified business accounts. If you want to establish a credit line with us, please email your request to support@mprtools.com or call 1-800-905-0410. You can also check here for more information. 

Do you have payment plan options?

We offer a fantastic financing option through Affirm. Learn more about it here.

What currency do you use in the store?

All prices on our website are in CAD (Canadian Dollars) by default. You may change it to USD (United States Dollar) through the currency dropdown at the top right corner of the page.

When will my card be charged for my order?

Your card will be charged for the total order cost within 2 to 3 business days.

Do you accept wire transfers?

Yes, we can take wire transfers for certain transactions. Please contact us via email at support@mprtools.com or call 1-800-905-0410 to receive our bank information.

Do you offer payment terms to companies?

We offer Net 30 terms for qualified companies/businesses. Please contact us via email at support@mprtools.com or call 1-800-905-0410 for further information. You may also visit this page for more information on setting up a business account with us.

An item I'm interested in is out of stock. Can I still order it?

If an item is out of stock, you can click on the “Notify Me When Available” option below the Add to Cart box. Please enter your email address on the pop-up window to receive a notification when the item comes back in stock.

Do you have any promos or coupon codes available?

We do offer promos and coupon codes occasionally! You can check out our website banners or subscribe to our newsletters to get updates on our exciting promotions.

We also have free tools available daily for purchases over $400! For more information, visit our Free Tools page here.

Contact Us

Where are you located?

We are located in Canada with warehouses in Ontario, Quebec, Alberta and Moncton. 

How do I contact you?

Our Customer Happiness Team is always here to assist you. You can email us at support@mprtools.com, call us at 1-800-905-0410, or chat with us by clicking the message bubble at the lower right corner of our website. You can also visit our Contact Us page and leave us a message.

Will you sell my personal information?

Never! Any information you give us will remain secure and confidential. We will never share or sell your personal information to anyone. For more information, please read our Privacy Policy.

How soon do you respond to emails?

We try our best to respond to emails as soon as possible. Please allow us up to 24 hours. If you email us on a weekend or holiday, we will respond on the following business day.

For immediate assistance, please message us via chat or call us at 1-800-905-0410. We are open Mondays through Fridays (except holidays) from 8 am to 5 pm EST.

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