When it comes to jump starters, battery chargers, and related products, NOCO is a brand that stands out for its commitment to quality, reliability, and innovation. Aside from the positive feedback it gets from both customers and professionals, NOCO’s competitive warranty terms also back up its reputation as a globally recognized premium brand.
For Canadian consumers investing in NOCO products for vehicle maintenance, understanding warranty coverage is key to protecting your investment. Understanding your warranty’s terms and coverage can save you time and money in case of defects.
If you’ve just purchased a NOCO Boost jump starter or a Genius smart charger, and want to know about NOCO’s warranty coverage, keep reading on.
On the other hand, if you wish to return your NOCO item and it’s still well within the allowed return period, NOCO offers a 30-day money-back guarantee for products purchased directly from their official website, no.co, no questions asked. For returns, you can reach out to NOCO's support team at support@no.co.
Now let’s break down how the NOCO warranty works in Canada so you’re well-prepared in case you need to file a claim should anything go wrong.
What Does the NOCO Warranty Cover?
Even the best products can have issues, thus warranties may reflect a company's confidence in the quality and reliability of its products.
A longer or more comprehensive warranty suggests that the manufacturer vouches for its product and believes in its durability and improbability to fail under its intended use; hence, they are willing to offer repair services or replacements should issues arise.
NOCO offers a limited warranty that covers defects in materials and workmanship for a variety of products, including their popular Boost jump starters and Genius battery chargers. The duration of the warranty depends on the specific product:
- NOCO Boost Jump Starters: Covered for 1 year.
- NOCO Genius Chargers: Typically come with a 3-year warranty.
This warranty ensures that if a product is found to be defective during the warranty period, NOCO will repair or replace it at no additional cost. However, the warranty does not cover damages caused by misuse, accidents, or unauthorized modifications. It also excludes normal wear and tear.
For NOCO customers in Canada, the warranty terms remain consistent, guaranteeing that Canadian customers receive the same coverage as NOCO customers in other regions.
Always check your product manual for the specific duration and conditions that apply to your NOCO product.
How to Make a NOCO Warranty Claim in Canada
If you experience any issues with your NOCO product in Canada, initiating a warranty claim is a straightforward process. Here's how you can do it:
Step 1: Contact NOCO Support
The first step is to reach out to NOCO's customer support team via email at support@no.co. Make sure to include essential details about your product and the issue you're facing.
Required Information
When contacting support, you’ll need to provide:
- Proof of purchase (such as a receipt or order confirmation). This documentation is crucial for verifying that the product is still under warranty.*
- Serial number of the product (usually located on the product or packaging). This is required for the RMA process as it helps NOCO track the product’s warranty status and history.
- Detailed description of the issue or defect. Photos and/or videos will be greatly helpful in facilitating a more effective diagnosis of the problem.
- Contact information (your name, shipping address, email address, phone number, and company name if applicable)
Step 2: Obtain a Return Merchandise Authorization (RMA)
To be able to return your product, NOCO requires that you obtain an RMA number. This is very important, as sending in a product before reaching out to support or without an RMA can result in delays or the rejection of your claim.
Aside from the information you need to provide to customer support, here are other things you should know and follow to support your RMA request and make the process smoother and more efficient under NOCO's warranty policy.
- Condition of the Product: The product should be returned in a condition that aligns with warranty coverage. NOCO’s warranty typically covers defects in materials and workmanship but does not include damages from misuse, accidents, or unauthorized modifications.
- Timely Return: Upon receiving your RMA number, kindly return the product promptly according to NOCO's guidelines to avoid complications with your claim.
Take note that sending your product does not guarantee its replacement or confirm that there is a problem with it.
Step 3: Inspection and Resolution
Once NOCO receives your product, they will inspect it to verify the defect. If the issue falls under warranty coverage, NOCO will either repair the product or provide a replacement at no extra cost to you.
The company ensures that defective products are handled efficiently, so you can get back to using your NOCO device without prolonged downtime.
It’s important to note that NOCO reserves the exclusive right to determine whether any damage falls outside the scope of the warranty.
Also, bear in mind that while NOCO will accept the return, any shipping fees paid during the purchase process are non-refundable. This means that you will only be refunded the product price, not the cost of shipping it to you.
Your One-Stop Online Shop For NOCO Tools
To summarize, NOCO has a very comprehensive policy when it comes to warranty claims, and you can follow the steps mentioned above or contact NOCO's customer service for more clarity. If you're looking to return an item that you purchased from their website and it's within the allowed time period, you may also contact them directly and they'll handle the rest.
If you purchased your NOCO product at MPR Tools & Equipment, you're in luck! We have a comprehensive Return Policy as well, and we have a dedicated team of representatives that is more than happy to assist you.
NOCO Warranty Frequently Asked Questions
What does NOCO’s warranty not cover?
NOCO’s warranty primarily covers defects in materials and workmanship, but there are several things it does not cover:
- Normal wear and tear: Products naturally degrade over time, and this is not considered a defect.
- Accidental damage: Any damage caused by misuse, dropping, or improper handling is not covered under warranty.
- Unauthorized modifications or repairs: If the product has been tampered with or repaired by someone other than NOCO or an authorized service centre, the warranty is void.
Do I need to register my NOCO product?
While product registration is not strictly required to make a warranty claim, it can be extremely helpful for a smoother process.
By registering your product, you’ll have your purchase information on file with NOCO, making it easier to verify warranty eligibility and fast-track claims.
Additionally, registration can sometimes provide you with product updates or special offers.
How long does a warranty claim take?
The timeframe for processing a warranty claim varies based on several factors, including the nature of the defect and shipping times.
However, in general, once NOCO receives your product, the inspection, decision, and repair or replacement process typically takes a few business days.
Shipping the product to and from NOCO’s facility may add time depending on your location in Canada, but the support team strives to resolve claims as quickly as possible to minimize downtime.
* If your product was a gift and you do not have proof of purchase, you can contact NOCO for assistance at support@no.co.
Sources:
https://no.co/support/how-do-you-submit-a-warranty-claim
https://no.co/support/what-is-the-return-policy
