Dewalt Canada Warranty Policies: Everything You Need to Know

When investing in power tools, reliability and support are just as important as performance. Dewalt, a trusted name in the industry, understands this well and offers comprehensive warranty policies to ensure their customers have peace of mind. 

If you’re a Dewalt user in Canada, knowing the ins and outs of the Dewalt Canada warranty can help you maximize the value of your purchase. 

In this article, we’ll explore everything you need to know about Dewalt’s warranty policies, from what they cover to how you can access these services.

What is the Dewalt Canada Warranty?

Dewalt Canada offers a variety of warranties depending on the product, ensuring quality and customer satisfaction. Here’s a breakdown of the warranty coverage for different Dewalt products:

30-Day Money Back Guarantee

Dewalt products that come with a 30-day money-back guarantee can be returned within 30 days for a full refund if purchased from Dewalt or an authorized seller. Proof of purchase may be required. 

This guarantee does not apply to products bought from unauthorized sellers, including unauthorized internet sites.

Dewalt footwear products with a 90-day limited warranty are covered against defects in materials or workmanship. Proof of purchase may be required, and the warranty applies only if the product was purchased from DEWALT or an authorized seller. 

This warranty excludes incidental or consequential damages.

Full Lifetime Warranty

Dewalt Mechanics Tools, such as wrenches, sockets, and ratchets, are covered by a full lifetime warranty. No proof of purchase is required for replacement. 

Contact Dewalt directly to request a replacement; do not return the product to the store. This warranty excludes incidental or consequential damages.

Limited Lifetime Warranty (Hand Tools)

Dewalt hand tools come with a limited lifetime warranty, covering defects in material and workmanship for as long as the original end-user owns the product. 

This warranty excludes tools that are improperly used or altered. Proof of purchase may be required, and the warranty only applies to products purchased from authorized sellers.

Limited Warranty

• Compressors and Heated Gear: Covered for one year from the date of purchase or delivery, this warranty includes repairs for defects in materials and workmanship. The warranty excludes accessories and damage from unauthorized repairs.
• Pressure Washers: Warranty details vary, with specific coverage for high-pressure pumps, frames, and accessories. This warranty does not cover damage from improper use or repairs, and all parts must be retained for inspection.

Limited Warranty – 2 Year Commercial

Dewalt provides a 2-year limited warranty for commercial products like chainsaws, batteries, and chargers. 

This warranty covers defects in materials and workmanship but does not cover damage from improper maintenance, normal wear, or use inconsistent with the product’s intended purpose.

How Does the Dewalt Canada Warranty Work?

Limited Lifetime Warranty

The Limited Lifetime Warranty covers specific Dewalt products, such as SDS MAX High Impact Carbide and SOS Plus 2 Cutter Masonry Drill bits. 

This warranty guarantees that if your drill bit fails for any reason while the anchor wear mark is still visible, Dewalt will replace it free of charge. Proof of purchase may be required to process the warranty claim.

Here’s how you can get a replacement bit under the Limited Lifetime Warranty:

1. Contact Customer Service: You can call Dewalt at 1-800-4-DEWALT (1-800-433-9258) between Monday and Friday, 8 am-5 pm Eastern. Alternatively, you can contact Customer Service through their online form at Dewalt Support. Dewalt will ship you a replacement bit at no cost.
2. Visit a Dewalt Service Center: Bring your drill bit to the nearest Dewalt Service Center. A Service Technician will evaluate the product, and if it fails prematurely with the wear mark still present, they will replace the bit free of charge. You can find a service center at one of Dewalt’s 20 factory-owned locations or among the 600 authorized independent repair shops via the Dewalt Service Center Locator.
3. Go to Your Local Professional Retailer: Retailers can evaluate the product and replace the bit from their stock or coordinate with Dewalt’s Customer Service Team to order a replacement. The new bit can be shipped directly to you at no charge.

The Limited Lifetime Warranty replaces all other express warranties, and any implied warranties, such as merchantability or fitness for a particular purpose, are limited in duration to the duration of this warranty.

Dewalt is not liable for any incidental or consequential damages. 

Note that some states and countries may not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental, special, consequential, or punitive damages, so these limitations or exclusions might not apply to you. 

This warranty grants you specific legal rights, and you may have additional rights that vary from state to state and country to country.

3-Year Limited Warranty

Most Dewalt tools purchased on or after January 1, 2004, come with a comprehensive warranty package, including a 3-Year Limited Warranty, a One-Year Free Service Contract, and a 90-Day Money-Back Guarantee.

1. 3-Year Limited Warranty: Dewalt will repair any defects due to faulty materials or workmanship free of charge for three years from the date of purchase or delivery. This warranty applies only to the original purchaser and does not cover normal wear or tool abuse. It is important to purchase products from Dewalt or an authorized seller, as the warranty does not apply to purchases from unauthorized sellers. Proof of purchase may be required for warranty claims.
2. One-Year Free Service Contract: Dewalt offers a free service contract for one year, during which they will maintain the tool and replace worn parts caused by normal use at no cost. This service is only available for products purchased from authorized sellers.
3. 90-Day Money-Back Guarantee: If you are not completely satisfied with your Dewalt Power Tool, Laser, or Nailer, you can return it within 90 days from the date of purchase or delivery for a full refund. This guarantee is only applicable if the product was purchased from Dewalt or an authorized seller.

This limited warranty replaces all other express warranties. Implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this warranty.

Dewalt is not liable for any incidental or consequential damages. 

Note that some states and provinces do not allow limitations on implied warranties or the exclusion of damages, so these limitations may not apply to you.

This warranty provides specific legal rights, and you may have additional rights that vary by location.

7-Year Limited Liability Warranty

Dewalt offers a 7-Year Limited Liability Warranty for certain products, which includes a One-Year Free Service Contract and a 90-Day Money-Back Guarantee. Here’s what you need to know about this warranty:

• 7-Year Limited Liability Warranty: Dewalt will repair any defects due to faulty materials or workmanship free of charge for seven years from the date of purchase or delivery. This warranty applies only to the original purchaser and does not cover failures due to normal wear or tool abuse. It’s important to purchase products from Dewalt or an authorized seller, as the warranty does not apply to unauthorized purchases. Proof of purchase may be required for claims.
• One-Year Free Service Contract: Dewalt provides a free service contract for one year, maintaining the tool and replacing worn parts due to normal use at no cost. Nailer wear items, such as O-rings and driver blades, are not covered. This service is only valid for products purchased from authorized sellers.
• 90-Day Money-Back Guarantee: If you’re not completely satisfied with your Dewalt Power Tool, Laser, or Nailer, you can return it within 90 days from the date of purchase or delivery for a full refund, provided you have proof of purchase. This guarantee applies only to products purchased from Dewalt or an authorized seller.

This limited warranty replaces all other express warranties. Implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this warranty. 

Dewalt is not liable for incidental or consequential damages. Note that some states and provinces do not allow limitations on implied warranties or the exclusion of damages, so these limitations may not apply to you.

This warranty provides specific legal rights, and you may have additional rights that vary by location.

This warranty does not apply to products sold in Latin America. For those products, refer to the country-specific warranty information provided in the packaging or contact the local company.

If your warning labels become illegible or are missing, you can call 1-800-4-DEWALT (1-800-433-9258) for a free replacement.

30-Day Money Back Guarantee and 90-Day Limited Warranty

Dewalt provides specific warranties for products to ensure customer satisfaction and confidence in their purchases:

1. 30-Day Money Back Guarantee: If a Dewalt product states it comes with a 30-day money-back guarantee, you can return it within 30 days from the date of purchase for a full refund. This guarantee applies only to products purchased from Dewalt or an authorized seller. Proof of purchase is required, and Dewalt reserves the right to reject claims for products bought from unauthorized sellers. 
2. 90-Day Limited Warranty: Dewalt guarantees that all footwear products stating a 90-day limited warranty will be free from defects in materials or workmanship for 90 days from the date of purchase or delivery. This warranty applies only to the original purchaser. Proof of purchase is required, and the warranty is valid only for products purchased from Dewalt or an authorized seller. Dewalt reserves the right to reject claims for items bought from unauthorized sellers.

This limited warranty is in place of all other express warranties. Implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of this warranty. Dewalt is not liable for incidental or consequential damages. 

Note that some states and countries do not allow limitations on implied warranties or the exclusion of damages, so these limitations may not apply to you.

This warranty provides specific legal rights, and you may have additional rights that vary by location.

Full Lifetime Warranty

Dewalt provides a Full Lifetime Warranty for their Mechanics Tools, ensuring the highest level of assurance and reliability. This warranty covers wrenches, sockets, ratchets, and drive accessories.

• Full Lifetime Warranty: If any Dewalt Mechanics Tool ever fails for any reason, Dewalt will replace it free of charge. No proof of purchase is required. This warranty is valid for the life of the tool and ensures complete customer satisfaction.
• How to Claim: Do not return the product to the store. Instead, contact Dewalt directly at 1-800-4-DEWALT (1-800-433-9258) from Monday to Friday, 8 AM to 5 PM EST. You can also reach out via the online form at Dewalt Support or use the chat feature on the Dewalt website. Dewalt will ship a replacement tool promptly.

This warranty excludes all incidental or consequential damages. Some states and countries do not allow the exclusion or limitation of these damages, so the above limitation may not apply to you. 

This warranty provides specific legal rights, and you may have additional rights that vary by location. For more information on the Tape Measure Warranty policy, you may refer to this link.

Limited Lifetime Warranty (Hand Tools)

Dewalt hand tools come with a Limited Lifetime Warranty, offering long-term protection against defects in material and workmanship for the original end-user purchaser.

• Coverage: This warranty covers Dewalt hand tools for as long as the original purchaser owns the product, except for those with electrical or electronic components, which are covered for up to one year. The warranty does not cover products that have been improperly used, abused, altered, or damaged due to improper repair. Deficient products will be replaced or repaired.
• Exclusions and Limitations: The warranty is only valid for products purchased from Dewalt or an authorized Dewalt seller. It does not cover incidental or consequential damages. Some regions do not allow the exclusion of these damages, so this limitation may not apply to everyone. The warranty provides specific legal rights, with additional rights that may vary by state or country.
• How to Claim: To make a warranty claim, hand tools must be sent to the designated Dewalt Quality Assurance location. For the U.S., send to: Stanley Black and Decker, 100 Passmore Lane, Jackson, TN 38305. For Canada, send to: DEWALT Hand Tools, 6275 Millcreek Drive, Mississauga, ON L5N 7K6.

• Eyewear & Ear Muff Warranty: Radians, the manufacturer of Dewalt Protective Eyewear, offers a lifetime limited warranty on the frames of all Dewalt protective eyewear. If the frame fails under normal use, Radians will repair or replace it. The user is responsible for postage and insurance. If the product is discontinued, Radians will substitute eyewear of equal or greater value.

This warranty provides specific legal rights and may also confer other rights depending on your location. For questions about authorized sellers, contact Dewalt at netadmin@sbdinc.com.

Limited Warranty

Compressors

Dewalt compressors come with a one-year limited warranty from the date of purchase or delivery, whichever is later. 

This warranty covers defects due to faulty materials or workmanship for the original end-user purchaser. It does not cover accessories or damage from repairs made by others. 

Warranty claims are only valid if the product was purchased from Dewalt or an authorized seller. 

For repairs, contact DEWALT at 1-800-4-DEWALT (1-800-433-9258) or use the online form at Dewalt Support. This warranty is in lieu of all other express warranties and is limited to the duration of the limited warranty.

Heated Gear

Dewalt heated gear products are covered by a one-year limited warranty against defects in materials or workmanship from the date of purchase or delivery. This warranty excludes normal wear and tear, accessories, and damage from unauthorized repairs. 

For warranty issues, contact DEWALT at 1-800-4-DEWALT (1-800-433-9258) or through the form at Dewalt Support. 

Batteries and chargers included with heated jackets are covered by a separate 3-year warranty, 1-year service, and 90-day money-back guarantee. For more details, visit the Dewalt Warranty page.

Pressure Washers

Dewalt pressure washers come with specific warranty periods for various parts:

• High Pressure Pump: Two years from the date of purchase or delivery.
• Frame: One year from the date of purchase or delivery.
• Accessories (nozzles, hoses, spray guns, wands): Ninety days from the date of purchase or delivery.

This warranty covers defects in materials and workmanship but excludes normal wear, misuse, and damage from repairs not authorized by Dewalt. 

Damage from freight, freeze, or non-approved parts is not covered. Warranty claims must be supported by retaining defective parts for inspection.

This warranty is in lieu of all other express warranties. Implied warranties, including those of merchantability or fitness for a particular purpose, are limited to the duration of this limited warranty.

Some states and countries may have different regulations that could affect your rights. For questions about authorized sellers, contact Dewalt at internetadmin@sbdinc.com.

Limited Warranty – 2 Year Commercial

Scope of Warranty

Dewalt provides a limited 2-year warranty for selected commercial products, covering defects in materials and workmanship during the warranty period. 

This warranty is non-transferable and only valid for the Initial Purchaser, defined as the first buyer of the product from an authorized Dewalt dealer, distributor, or retailer.

During this period, Dewalt will repair or replace defective parts at its discretion.

Warranty Periods for Specific Products

• Chainsaw - DCCS674: 2 years
• Battery and Charger - DCB1106: 3 years
• Battery and Charger - DCB609: 3 years

Exclusions

This warranty does not cover: 

• Products purchased outside the U.S., its territories, or Canada.
• Damage due to improper maintenance, normal wear and tear, or use inconsistent with the product's intended purpose.
• Alterations or modifications not approved by Dewalt.
• Incidental or consequential damages, including loss of time, equipment damage, or transport costs.

Additional Notes

• Normal wear parts, such as bump knobs and cutting lines, are covered for 30 days.
• The warranty does not cover damages from improper maintenance or the use of non-approved accessories.

Limitations

• No implied warranties apply after the warranty period.
• Dewalt is not liable for incidental or consequential damages, including transportation costs or rental expenses.
• Recovery is limited to the purchase price of the product. Alterations to safety features void this warranty.

Legal Rights

This warranty provides specific legal rights, and you may have additional rights depending on your state.

Your Online Tools Shop and Warranty Service Center, All in One

At MPR Tools & Equipment, we work closely with our customers to ensure they receive the proper warranty services for Dewalt products in Canada.

We understand the challenges you face and the importance of reliable tools to get the job done right.

We are committed to being your go-to resource for Dewalt tools and dependable warranty support. Count on us to assist you every step of the way.

Frequently Asked Questions

What is covered under Dewalt’s 30-Day Money Back Guarantee?

Dewalt offers a 30-Day Money Back Guarantee for products purchased directly from Dewalt or authorized sellers. If you're not satisfied with a Dewalt product, you can return it within 30 days for a full refund. Proof of purchase may be required. This guarantee does not apply to products purchased from unauthorized sellers.

How does Dewalt’s 90-Day Limited Warranty work?

Dewalt’s 90-Day Limited Warranty covers defects in material or workmanship for Dewalt footwear products. The warranty lasts for 90 days from the date of purchase or delivery. Proof of purchase may be needed to claim a replacement. This warranty is only valid for products purchased from Dewalt or authorized sellers and does not cover damages from improper use or repairs.

What does Dewalt’s Full Lifetime Warranty cover?

Dewalt’s Full Lifetime Warranty applies to Dewalt Mechanics Tools like wrenches, sockets, and ratchets. If any of these tools fail for any reason, Dewalt will replace them at no charge. No proof of purchase is required. To claim a replacement, contact Dewalt Customer Service directly rather than returning the product to the store.

What is included in Dewalt’s Limited Lifetime Warranty for hand tools?

Dewalt’s Limited Lifetime Warranty for hand tools covers defects in material and workmanship for the lifetime of the original end-user purchaser. This warranty excludes damage due to misuse, abuse, or alterations. It is only valid for tools purchased from Dewalt or authorized sellers. For claims, contact Dewalt Customer Service or send the tool to the appropriate address.

How does Dewalt’s Limited Warranty for compressors and pressure washers work?

Dewalt offers a Limited Warranty for compressors and pressure washers, typically covering defects in materials and workmanship for one year from the date of purchase. Specific components have different warranty periods, such as two years for high-pressure pumps. The warranty does not cover damage from improper maintenance or use, and claims must be made through Dewalt’s Customer Service or authorized service centers.

Sources:

• https://www.dewalt.ca/support/warranty
• https://support.dewalt.com/hc/en-us/categories/360002380937-FAQs