Extended Warranty Service

Protect the tools you invested in

 

Professional tools take a beating. Even the best ones can fail, motors burn out, electrical components give up, parts wear down. The manufacturer warranty covers you for a while, but it doesn't last forever.

That's why we partnered with SureBright to offer extended warranty protection on eligible purchases at MPR Tools. If something breaks due to mechanical or electrical failure, you're covered. 

One simple add-on at checkout. Real coverage when you need it. No chasing manufacturers, no dead ends.

 

How It Works

 

1. Add it at checkout
You'll see the warranty offer on the product page, right above the Add to Cart button. Click "What's Covered" to see the details before you commit.

2. Receive your policy
After purchase, SureBright sends you everything: your full terms and conditions, warranty contract, claim instructions, and customer portal login. All in one email.

3. File a claim if you need to
Log into the SureBright customer portal and file in a few clicks, or reach them by email, phone, or live chat. They're available 24/7.

4. Get back to work
SureBright manages the claim from start to finish. You don't have to deal with the manufacturer or figure anything out on your own.

 

What's Covered

  • Mechanical breakdown from normal use
  • Electrical and internal component failure
  • Motor failure
  • Defects that appear after the manufacturer warranty expires

Not covered: physical damage from misuse, cosmetic damage, consumable parts (blades, bits, belts), unauthorized modifications, or products without a valid proof of purchase.

For full terms, click "What's Covered" on any eligible product page, or review the policy sent to your inbox after purchase.

 

Missed It at Checkout?

No problem. You have 30 days from your purchase date to add coverage. If you bought online, check your inbox, SureBright sends a follow-up email with a direct link to add your warranty in under a minute. Need help? Reach out to SureBright and they'll take care of it.

 

Reach for Support

For all warranty and claim inquiries, SureBright is your contact. 

📧 support@surebright.com
📞 855-306-4874
🌐 surebright.com

 

FAQ

What is the SureBright extended warranty?

It's protection that goes beyond the standard manufacturer warranty. If your tool breaks down due to mechanical or electrical failure, SureBright covers the repair or replacement. No deductibles, no runaround.

How do I add the warranty to my purchase?

You'll see the offer on the product page above the Add to Cart button. You can also see it on the cart page. Add it in one click. If you missed it at checkout, you have 30 days to add it, check your inbox for a follow-up email from SureBright with a personalized link.

How do I file a claim?

Log into your SureBright customer portal and file in a few clicks, or contact them directly at support@surebright.com, by phone at 855-306-4874, or via live chat on their website. They're available 24/7.

When does coverage start?

Coverage begins at the end of the manufacturer warranty, that is 365 days after your purchase. Once the manufacturer warranty expires, SureBright's extended coverage continues.

Who handles the warranty, MPR or SureBright?

SureBright manages all coverage and claims from start to finish. For anything warranty-related after your purchase, they're your go-to. We brought them in specifically because this is what they do best.

What do I need to file a claim?

Just your email address or contract ID, the same one that was sent to you when you purchased the warranty. SureBright will guide you through the rest.

What if I return my product?

If you return the product, the warranty is cancelled. Depending on timing, SureBright may issue a prorated refund on the warranty cost.

Is every product at MPR Tools eligible?

Not all products qualify. You'll see the SureBright offer on the product page if that item is covered under the program.

The most common items covered are inside the power tools, lifts, and most mechanical and digital categories. Most unlikely products to be covered include consumables (batteries, adhesives, disinfectants, lubricants, dyes, sealers & oils, etc.), safety wear/apparel, or hardware products.

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