Fluke Tools is a globally recognized leader in manufacturing high-quality industrial and electronic test equipment. Known for their precision and durability, Fluke products are a staple in industries ranging from electrical to HVAC and automotive.
But even the most reliable tools may require maintenance or repair over time, making it crucial for users to understand the warranty policies that protect their investments.
In particular, Canadian customers need to know how Fluke’s warranty policies apply locally to help avoid unexpected costs and ensure proper tool care.
This article will provide a comprehensive overview of Fluke’s warranty coverage, including the limited lifetime warranty, extended service plans, and specific guidelines for products used in Canada.
Let’s dive right in!
Overview of Fluke Tools' Warranty Policies
So you purchased your Fluke multimeter and need to submit a warranty claim for it. The problem is, where you do you even start?
According to Fluke’s warranty guidelines, customers should always refer to their product manual for detailed terms, as warranty coverage may vary depending on the specific product.
Fluke's standard warranty policy has some key exclusions. It does not cover damages resulting from misuse, neglect, or abnormal operating conditions. Additionally, items like fuses, disposable batteries, and product manuals are not included under the warranty, as they are considered consumables or accessories that may require periodic replacement.
For any detailed questions regarding warranty coverage, Fluke encourages customers to contact their Service Centre at 1-800-36-FLUKE (1-800-363-5853) or email canadaservice@fluke.com for further information.
If you purchased your Fluke tool from us, don't fret! You may contact us and our team of dedicated customer service representatives will be more than happy to assist you with your claim.
Fluke Tools’ Industrial Products Limited Lifetime Warranty
Fluke Tools offers a Limited Lifetime Warranty on many of its industrial products, providing long-term coverage for customers.
Under this warranty, "lifetime" is defined as a period of seven years after the product is discontinued, ensuring that customers continue to receive support well beyond the manufacturing date.
However, the warranty is valid for at least ten years from the date of purchase, which means that customers are guaranteed a decade of protection for their investment. This warranty applies to products manufactured after October 1996.
While the warranty offers extensive coverage, there are important exclusions to keep in mind. The warranty does not cover certain items such as:
- Manuals,
- Fuses,
- Disposable batteries,
- Damage caused by neglect, misuse, or abnormal conditions.
It also excludes alterations, accidents, and failures due to operation outside of the product's specifications. Normal wear and tear, particularly of mechanical components, is not covered.
Another important detail is that this warranty is only available to the original purchaser and is non-transferable. Additionally, for products with LCD displays, the warranty covers the screen for a period of 10 years, given that LCD technology is continuously evolving. For certain models, like the 20, 70, 80, 170, 180, and 280 series, proof of purchase is required to establish ownership and access warranty services.
Fluke also emphasizes regional limitations, stating that specific models, such as the 101, 106, 107, 15B+, 17B+, and 18B+, are intended only for sale and use in the Chinese and high-growth markets. If these products are sold, purchased, or used outside of these designated regions or from unauthorized distributors, the warranty becomes void.
Fluke Tools Extended Warranty Repair Plan
Fluke Tools offers an Extended Warranty Repair Plan that provides additional peace of mind for Canadian customers, ensuring that their tools remain in peak working condition beyond the standard warranty period. This plan serves as an extension to the original product warranty, offering a range of benefits for those who want comprehensive coverage.
One of the key advantages of the Extended Warranty Repair Plan is that it covers not only repairs, but also recalibrations and performance testing. This ensures that your tool will continue to function accurately and reliably throughout its extended life.
Unlike Fluke’s standard service plan, the Extended Warranty Repair option even covers parts that are typically excluded, providing greater flexibility and savings.
Another notable benefit is the cost certainty. With this plan, there are no surprise expenses, as all parts, labour, and even return freight costs are included in the price of the service. Once your tool is serviced, it will be returned to you along with a Fluke Service Report and a Certificate, giving you complete documentation of the repairs and recalibration.
Now let's move on to the full service extended warranty plan.
Fluke Tools Full Service Extended Warranty Plan
For customers who require both regular maintenance and repair services, Fluke’s Full Service Extended Warranty Plan is the ultimate option.
This plan combines the benefits of the Extended Warranty Repair with scheduled calibration, providing a comprehensive solution to keep your tools functioning at their best. Designed for those who depend on their Fluke equipment for critical tasks, the Full Service Plan offers unmatched convenience and peace of mind.
In addition to covering repairs and performance testing, it ensures that your tools are calibrated at the appropriate intervals to maintain precision and reliability over time. This level of upkeep is essential for industries where accuracy is critical and tools must perform consistently.
Another major benefit of this plan is that it allows for a controlled maintenance budget, ensuring that customers don’t face unexpected costs for repairs or calibration. By opting for this full-service option, you can rest easy knowing that your equipment will be professionally maintained and repaired without the hassle of arranging separate services.
It should be noted that the full service extended warranty repair plan is optional, and if you choose to avail it, there is a reasonable fee to pay.
Fluke Tools’ Extended Warranty Service Benefits
Fluke's Extended Warranty Service offers several advantages that make it an essential choice for businesses looking to manage their maintenance needs efficiently:
- Fixed Maintenance Costs: The plan allows for accurate yearly budgeting by providing fixed maintenance costs. This predictability helps companies allocate their resources effectively without unexpected expenses.
- Prioritized Service and Faster Repair Cycles: Customers with an extended warranty enjoy prioritized service, which leads to faster repair cycles. This means that equipment downtime is minimized, allowing operations to run smoothly and efficiently.
- Reduced Inventory for Parts and Lower Maintenance Training Costs: The warranty service helps reduce the need for a large inventory of spare parts and lowers the costs associated with maintenance training for personnel, simplifying equipment management.
- Less Demand on Internal Technical Resources: By utilizing Fluke’s services, businesses can alleviate the pressure on their internal technical resources, allowing their staff to focus on core operations rather than equipment maintenance.
Customers can also combine all the aforementioned options for full-service coverage.
Pre-Plan Inspections for Fluke Tools Extended Warranty Plans
Before offering an Extended Warranty Plan, Fluke requires a Pre-Plan Inspection, especially for instruments with expired warranties. Here’s what you need to know:
- Instrument Inspections During Calibration: The Pre-Plan Inspection is conducted during the calibration process. This step is essential to assess the condition of the equipment before extending coverage. It's also important to note that charges will apply for the Pre-Plan Inspections' calibration.
- Impact on Coverage Eligibility: The overall condition of the equipment can significantly affect its eligibility for warranty coverage. If the inspection reveals issues, repairs may be necessary to meet the standards for the warranty.
- Separate Quoting for Necessary Repairs: If the condition of the equipment does not meet warranty standards, Fluke will provide a separate quote for the required repairs to bring the instrument up to coverage standards. This ensures that customers are fully informed of any additional costs.
How to Access Fluke Tools Warranty Services in Canada
If you're from Canada, you're probably wondering if all these warranty policies apply to you. Short answer: YES. Canadian customers can easily access Fluke's warranty services by following these steps:
- Contacting Fluke’s Canadian Service Centre: For warranty repairs or inquiries regarding extended service plans, customers should reach out to Fluke’s Canadian service centre.
- Steps for Warranty Repairs or Inquiries:
- Call the service centre at 1-800-36-FLUKE (1-800-363-5853).
- Alternatively, customers can send an email to canadaservice@fluke.com for assistance.
Your Online Tools Shop and Warranty Service Centre, All in One
At MPR Tools & Equipment, we’re here to make sure you get the warranty support you need in Canada. We know how important reliable tools are to getting the job done, and we’re committed to being your go-to for Fluke tools and hassle-free warranty help. You can count on us to be with you every step of the way!
[Check out our Fluke Collection]
Fluke Tools Warranty FAQs
1. What types of products are covered under Fluke's Limited Lifetime Warranty?
Fluke's Limited Lifetime Warranty applies to many industrial products manufactured after October 1996. However, it's essential to check your product manual for specific coverage details, as warranties may vary based on the product type.
2. How can I ensure my Fluke product remains eligible for warranty coverage?
To maintain warranty eligibility, ensure that your Fluke product is used according to its specifications and avoid any misuse, neglect, or alterations. Additionally, retain proof of purchase, as it's required for establishing original ownership.
3. What should I do if my warranty has expired, but I still want coverage?
If your warranty has expired, you can still obtain coverage through Fluke’s Extended Warranty Repair Plan. This plan requires a Pre-Plan Inspection to assess your instrument's condition, and any necessary repairs will be quoted separately to bring it up to warranty standards.
4. How does the Full Service Extended Warranty Plan differ from the Extended Warranty Repair Plan?
The Full Service Extended Warranty Plan combines regular calibration with repair services, offering a comprehensive maintenance solution. In contrast, the Extended Warranty Repair Plan focuses on repairs, recalibrations, and performance testing without the scheduled maintenance aspect.
5. How can I contact Fluke for warranty service in Canada?
Canadian customers can contact Fluke's Service Centre for warranty inquiries or repairs by calling 1-800-36-FLUKE (1-800-363-5853) or by emailing canadaservice@fluke.com. They can assist you with any questions related to your warranty or extended service plans.
Source:
https://www.fluke.com/en-ca/support/warranties
